Terms of service

Last updated: May 20, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, services, and communications provided by AQUALURE LTD (“Company”, “we”, “our”, or “us”).

By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of our Services.

1. Company Information

Trade Name: AQUALURE LTD
Registration Number: 17228819
Address: 14 Museum Place, Cardiff, Wales, CF10 3BH
Email: info@aqualure-store.ltd

2. About Our Services

AQUALURE LTD operates an online retail business offering swimming pools, inflatable pools, frame pools, pool accessories, and related products.

Our business operates using a dropshipping and fulfillment partner model. Certain products may be stored, packed, and shipped directly by third-party suppliers, warehouses, or logistics providers on our behalf.

We remain responsible for customer support, order management, and after-sales assistance.

3. Eligibility

By using our website, you confirm that:

You are legally capable of entering into binding agreements;
You are at least the age of majority in your jurisdiction;
The information you provide is accurate and complete.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, compatibility details, and images are accurate.

However, due to supplier updates, manufacturing variations, screen settings, or packaging differences:

Colors or appearance may vary slightly;
Packaging may differ from images displayed online;
Minor specification changes may occur without materially affecting functionality.

Customers are responsible for reviewing product descriptions, dimensions, compatibility requirements, and installation information before purchase.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase products from us.

We reserve the right to refuse, cancel, or limit any order for reasons including:

Product unavailability;
Pricing or listing errors;
Payment authorization issues;
Suspected fraudulent or unauthorized activity.

If payment has already been received for a cancelled order, a refund will be issued to the original payment method.

6. Pricing and Payments

All prices displayed on the website are shown in the applicable currency unless otherwise stated.

Payments are processed securely through authorized third-party payment providers. We do not store complete payment card details on our own systems.

We reserve the right to correct pricing inaccuracies or errors at any time.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Due to our dropshipping and fulfillment model, products may be shipped from different supplier warehouses or international fulfillment centers depending on availability and destination.

Delivery estimates are provided for informational purposes only and may vary due to:

Carrier operations;
Customs procedures;
Weather conditions;
Seasonal demand;
Supplier or logistics delays outside our reasonable control.

We are not liable for delays caused by shipping carriers, customs authorities, or force majeure events.

8. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy available on our website.

9. Customer Responsibilities

Customers agree not to:

Use the website unlawfully or fraudulently;
Provide false or misleading information;
Attempt unauthorized access to systems or accounts;
Abuse return, refund, or support processes;
Interfere with website security or functionality.

10. Product Use and Safety

Customers are responsible for following all manufacturer instructions, installation guidance, safety recommendations, and maintenance procedures related to purchased products.

Adult supervision may be required when pools or related products are used by children.

We are not responsible for injuries, damages, or losses resulting from:

Improper installation;
Incorrect usage;
Failure to follow safety instructions;
Unauthorized modifications;
Lack of maintenance.

11. Intellectual Property

All website content including branding, logos, graphics, text, product descriptions, layouts, and design elements are owned by or licensed to AQUALURE LTD and protected by applicable intellectual property laws.

Unauthorized reproduction, copying, or commercial use is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, AQUALURE LTD shall not be liable for indirect, incidental, special, or consequential damages arising from use of the website or purchased products.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

13. Third-Party Services

Our website may contain links or integrations with third-party services, including payment processors, logistics providers, analytics tools, or external websites.

We are not responsible for the content, policies, or actions of third-party providers.

14. Privacy

Personal information is processed in accordance with our Privacy Policy.

15. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including transportation disruptions, customs delays, supplier interruptions, natural disasters, cyber incidents, labor disputes, or governmental actions.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without affecting mandatory consumer rights applicable in your jurisdiction.